Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.mind-less.com.
PERSONAL INFORMATION WE COLLECT
When you visit www.mind-less.com, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse www.mind-less.com, we collect information about the individual web pages or products that you view, what websites or search terms referred you to www.mind-less.com, and information about how you interact with www.mind-less.com. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on www.mind-less.com, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse www.mind-less.com.
[[INSERT DESCRIPTIONS OF OTHER TYPES OF TRACKING TECHNOLOGIES USED]]Additionally when you make a purchase or attempt to make a purchase through www.mind-less.com, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers [[INSERT ANY OTHER PAYMENT TYPES ACCEPTED]]), email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through www.mind-less.com (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you; screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with www.mind-less.com, and to assess the success of our marketing and advertising campaigns).
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use www.mind-less.com--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.[[INCLUDE IF USING RE-MARKETING OR TARGETED ADVERTISING]]
BEHAVIORAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through www.mind-less.com), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through www.mind-less.com, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@mind-less.com
FAQ
How long does it take to process my order?
Please allow up to 48 hours for your order to process. Once processed, you will receive an email with shipping confirmation along with a tracking number to follow the status of your package.
How long will it take for my order to arrive?
Your order delivery time can vary depending on several factors including your location and the shipping method selected at checkout.
To get the most accurate estimate for your order's arrival, locate the tracking number provided in your confirmation email. This tracking number is your best resource for real-time updates on the status and location of your package.
How can I find my tracking number?
Your tracking number can be found in the confirmation email we sent you after your purchase. It is typically located in a section titled "Tracking Information" or "Order Details." If you can't locate this email, please check your spam or promotions folder as it may have been filtered there.
If you still can't find it, don't hesitate to contact us at customercare@mind-less.com and we will be happy to assist you.
What if my order is lost?
We are not responsible for packages that are lost or damaged once they leave our warehouse. Please contact your shipping carrier for assistance.
I received a damaged or incorrect item, what should I do?
If you've received a damaged or incorrect item, please contact us immediately at customercare@mind-less.com with photos of the defect. Please include your order number so that we can address your concerns.
What method of payment is accepted?
Payments can be made with all major credit cards.
Can I cancel my order?
Our warehouse begins working on your order shortly after your purchase, therefore you have 24 hours to request a cancellation once your order has been placed. Please contact us at customercare@mind-less.com to cancel your order.
What is your return policy?
We appreciate your interest in our styles and understand that sometimes you may wish to return an item. However, at this time we do not offer returns or exchanges.
Can I exchange an item?
We appreciate your interest in our styles and understand that sometimes you may wish to exchange an item. However, at this time we do not offer exchanges or returns.
How do I know what size is right for me?
Our sizes range from XS-XXL. Please note that while all items have a loose and relaxed fit, they are true to size. Please refer to our sizing chart.
Do you have a brick and mortar location?
We are only available at www.mind-less.com for the time being. Please follow us on our social platforms for consistent updates.
Will sold-out items be restocked?
Each Mind Less capsule collection is distinctive. While we appreciate your interest in our styles, we won’t be restocking any sold-out items at this time.
How do I contact Mind Less?
If you have any further questions or concerns please contact us at customercare@mind-less.com.