FAQ
FAQ
How long does it take to process my order?
Please allow up to 48 hours for your order to process. Once processed, you will receive an email with shipping confirmation along with a tracking number to follow the status of your package.
How long will it take for my order to arrive?
Your order delivery time can vary depending on several factors including your location and the shipping method selected at checkout.
To get the most accurate estimate for your order's arrival, locate the tracking number provided in your confirmation email. This tracking number is your best resource for real-time updates on the status and location of your package.
How can I find my tracking number?
Your tracking number can be found in the confirmation email we sent you after your purchase. It is typically located in a section titled "Tracking Information" or "Order Details." If you can't locate this email, please check your spam or promotions folder as it may have been filtered there.
If you still can't find it, don't hesitate to contact us at customercare@mind-less.com and we will be happy to assist you.
What if my order is lost?
We are not responsible for packages that are lost or damaged once they leave our warehouse. Please contact your shipping carrier for assistance.
I received a damaged or incorrect item, what should I do?
If you've received a damaged or incorrect item, please contact us immediately at customercare@mind-less.com with photos of the defect. Please include your order number so that we can address your concerns.
What method of payment is accepted?
Payments can be made with all major credit cards.
Can I cancel my order?
Our warehouse begins working on your order shortly after your purchase, therefore you have 24 hours to request a cancellation once your order has been placed. Please contact us at customercare@mind-less.com to cancel your order.
What is your return policy?
We appreciate your interest in our styles and understand that sometimes you may wish to return an item. However, at this time we do not offer returns or exchanges.
Can I exchange an item?
We appreciate your interest in our styles and understand that sometimes you may wish to exchange an item. However, at this time we do not offer exchanges or returns.
How do I know what size is right for me?
Our sizes range from XS-XXL. Please note that while all items have a loose and relaxed fit, they are true to size. Please refer to our sizing chart.
Do you have a brick and mortar location?
We are only available at www.mind-less.com for the time being. Please follow us on our social platforms for consistent updates.
Will sold-out items be restocked?
Each Mind Less capsule collection is distinctive. While we appreciate your interest in our styles, we won’t be restocking any sold-out items at this time.
How do I contact Mind Less?
If you have any further questions or concerns please contact us at customercare@mind-less.com.